Cree Recalls LED T8 Lamps Due to Burn Hazard; Includes T8 Lamps Provided as Replacements in Previous Recall

Contents

Consumer Product Safety Commission

Statement: Cree is committed to the well-being of our customers and has decided to initiate a voluntary recall of a number of LED T8 replacement lamps. While known incidents are very small in relation to the number of products shipped, any potential safety issue is unacceptable.

Cree is working with the Consumer Product Safety Commission and Health Canada to provide information to Cree® LED T8 Replacement Lamp owners.

1. Hazard: The recalled lamps can overheat and melt, posing a burn hazard.

2. Affected Units: About 104,000 in the U.S. (in addition, 8,500 were sold in Canada)

3. Description: This recall involves Cree LED T8 Replacement Lamps, including lamps that were provided as free replacements for a previous recall in June 2015 and new lamps sold since the recall. These lamps are used indoors to replace traditional two-pin T8 fluorescent tubes. The white lamps have a cylindrical shape and measure 48 inches long. “Cree,” “BT848 Series Lamp,” the product number and a four-digit date code are printed on the lamp or on a white label affixed to the lamp.

4. Remedy: Refund

Consumers should immediately stop using, disconnect or switch off the fixture, remove the recalled lamp, put it in a safe place and contact Cree to receive a full refund. If consumers have received a free replacement lamp as part of the previous 2015 recall, they also should stop using the replacement lamps and contact Cree.

5. Consumer Contact: Cree toll-free at 888-338-7883 from 8 a.m. to 5 p.m. CT Monday through Friday, email at T8Rledlamps@cree.com or online at www.cree.com and click on "Recalls" for more information.

6. Sold at: Home Depot stores nationwide and online at Amazon.com from September 2015 through May 2016 for about $23 per tube and $230 per 10-pack. This recall includes LED T8 lamps consumers received as free replacements from June 2015 through May 2016 for the previous recall.



Is My Product Affected?

Product Number Lamp Description Date Codes
BT848-17027FLW-BDG13-2C100 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 2700K, 1-pack, US 06/15
07/15
08/15
09/15
10/15
11/15
12/15
01/16
02/16
03/16
04/16
05/16
BT848-17040FLW-BDG13-2C100 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 4000K, 1-pack, US
BT848-17027FLW-BDG13-2C120 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 2700K,10-pack, US
BT848-17040FLW-BDG13-2C120 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 4000K, 10-pack, US


Cree LED T8 Replacement Lamp

T8 Replacement Lamp

Product number location on the Cree LED T8 Replacement Lamp:

retail product number

Date code location on the Cree LED T8 Replacement Lamp:

date code location

Cree LED T8 Lamp Recall – Frequently Asked Questions

A: Ceramic capacitors can be cracked due to rough handling during transportation or installation. This can cause the lamp to overheat and melt, posing a burn hazard.
A: About 104,000 lamps in the U.S. (in addition, 8,500 were sold in Canada)
A: Cree is offering a full refund to customers for the cost of the LED T8 Lamps. Cree will pay for return shipping costs and will provide appropriate packaging. A return shipping label will be included in the packet Cree will send you once you have registered for the recall.
A. A cash register receipt or invoice would be appreciated when you contact Cree, but is not necessary to obtain a refund. The return of the LED T8 lamp to us suffices as proof of purchase. Cree will pay for residential consumers’ return shipping costs and will provide appropriate packaging.
A: Contact Cree Customer Service at (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8Rledlamps@cree.com for refund.
A: Our advice to owners is to check whether their Cree® LED T8 Lamps are affected by this voluntary recall. If the LED T8 lamp is part of those affected, owners should immediately stop using the affected LED T8 lamps. Disconnect or switch off the fixture, remove the Cree® LED T8 replacement lamp and hold in a safe place until you register for the recall and return the product to us. Contact Cree Customer Service at (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8Rledlamps@cree.com for refund.
A: No, immediately discontinue use of affected lamps and call (888) 338-7883 between 8 a.m. and 5 p.m. CT Monday through Friday or email Cree at T8Rledlamps@cree.com for refund.
A: No, this risk is limited to batches of lamps produced at one manufacturing location with the specific product numbers and date codes as indicated below. All other Cree® LED T8 Replacement lamps are not at risk
A: See Tables below for affected Consumer Product numbers, UPC numbers on consumer retail packaging and date codes for all affected products.
CONSUMER Product Number Description UPC
BT848-17027FLW-BDG13-2C100 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 2700K, 1-pack, US 849665009092
BT848-17040FLW-BDG13-2C100 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 4000K, 1-pack, US 849665009108
BT848-17027FLW-BDG13-2C120 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 2700K,10-pack, US 849665009238
BT848-17040FLW-BDG13-2C120 Linear LED T8 Replacement Lamp, 4 Ft, 1700 Lm, 4000K, 10-pack, US 849665009221


Date Codes: Any of the above product numbers with any of the following date codes are affected: 06/15, 07/15, 08/15, 09/15, 10/15, 11/15, 12/15, 01/16, 02/16, 03/16, 04/16, 05/16

A: UPC codes can be found with the Proof of Purchase bar code.

Retail / Consumer Package:

Consumer Package UPC

Retail / Consumer Package 10-Pack:

Consumer Package 10-Pack UPC
A: Product Numbers can be found printed above the Proof of Purchase bar code.

Retail / Consumer Package:

Consumer Package Product Number

Retail / Consumer Package 10-Pack:

Consumer Package 10-Pack Product Number

Retail / Consumer LED T8 Lamp:

retail product number
A: The product production date code is a 4 digit number printed on the LED T8 lamp label directly beneath the Product Number and Ballast compatibility statement.

Consumer LED T8 Lamp:

date code location
You can expect to receive your refund approximately 2-3 weeks after Cree receives your Cree® LED T8 Lamps. To begin the process, please contact Cree Customer Service either via phone at (888) 338-7883, or via email at T8Rledlamps@cree.com

We appreciate your cooperation and sincerely regret any inconvenience caused.
A: Sold at The Home Depot® stores nationwide and online at Amazon.com from June 2015 to May 2016 for about $23 per tube and $230 per 10-pack.
A: Cree has reported the issue to the Consumer Product Safety Commission and to Health Canada and we are working jointly with these agencies to provide information to Cree® LED T8 lamp owners.


© 2015 Cree, Inc. All rights reserved. Cree® and the Cree logo are registered trademarks of Cree, Inc. The Home Depot® is a registered trademark of Homer TLC, Inc.